Price beat guarantee terms & conditions

Found comparable equipment for less? We’ll beat it by 5%.

At Abaco Machines Australia, we’re committed to offering competitive pricing across our range of material handling equipment.

If you find comparable, in-stock equipment from an eligible Australian supplier at a lower qualifying price, send the offer to us before you purchase.

If the offer meets the conditions below, we’ll beat the competitor’s qualifying product price by 5%.

For example, if the qualifying competitor price is $10,000, your Abaco Price Beat price will be $9,500.

Our Price Beat Guarantee applies to both publicly advertised prices and genuine formal quotations, subject to the terms below.

1. What qualifies for the Price Beat Guarantee?

To qualify, the competitor offer must:

  • Be from a legitimate supplier selling equipment to the Australian market.
  • Be for new equipment that is currently in stock and available for purchase.
  • Be for equipment that Abaco determines is sufficiently comparable to the relevant Abaco product.
  • Represent the competitor’s normal or ongoing selling price, rather than temporary promotional pricing.
  • Be supported by a current publicly advertised price or genuine written quotation.
  • Be available at the time Abaco verifies the offer.
  • Be submitted to Abaco and approved before you complete your purchase from us.

The Price Beat Guarantee does not apply retrospectively to purchases already completed.

2. What do we consider comparable equipment?

The competing product does not need to be the same brand or model as the Abaco product.

We understand that similar industrial equipment is often manufactured or sold under different brands, model numbers and product names.

Instead, our team will assess whether the competing equipment is sufficiently comparable based on its intended application and relevant technical specifications.

Depending on the type of equipment, we may consider factors including:

  • Working Load Limit (WLL)
  • Lifting or load capacity
  • Overall dimensions
  • Product weight
  • Working or adjustment range
  • Construction and materials
  • Operating method
  • Lifting, clamping or suction mechanism
  • Number and configuration of lifting points or suction pads
  • Included accessories
  • Features and functionality
  • Safety features
  • Warranty
  • Product configuration
  • Intended application
  • Relevant certification or compliance requirements

Not every specification needs to be identical.

However, there must be sufficient similarity for the products to reasonably be considered alternatives for the same application.

A product with materially different capacity, construction, functionality, dimensions, features, warranty or intended use may not qualify as comparable equipment.

Abaco Machines Australia will assess product comparability based on the relevant technical information available for both products.

3. What competitor pricing can I submit?

We can consider both:

Publicly advertised prices

This may include:

  • Competitor websites
  • Online product listings
  • Current catalogues
  • Current advertisements
Formal competitor quotations

We may also accept a genuine written quotation issued by another supplier.

The quotation should be current and provide enough information for us to reasonably verify:

  • The supplier
  • The product
  • The product specifications
  • The price
  • The quantity
  • Stock availability
  • What is included in the offer

We may request additional information where necessary.

Abaco may also contact the competitor or independently verify the information supplied before approving a Price Beat request.

4. Freight is excluded from the comparison

The Price Beat Guarantee applies to the price of the equipment itself.

Freight, shipping and delivery charges are excluded from the Price Beat comparison.

For example:

Competitor equipment price: $8,000 + freight
Abaco equipment price: $8,500 + freight

The qualifying competitor price for the purpose of the Price Beat is $8,000.

If the offer qualifies:

$8,000 less 5% = $7,600

The Abaco Price Beat price would therefore be $7,600, plus any applicable Abaco freight charges.

We do not match or beat a competitor’s freight or delivery charges as part of the Price Beat Guarantee.

5. GST must be compared on the same basis

Competitor and Abaco prices must be compared consistently.

Where prices are GST inclusive, we will compare GST-inclusive prices.

Where legitimate trade or commercial quotations are provided excluding GST, we will compare the equivalent Abaco price excluding GST.

A competitor’s GST-exclusive price cannot be compared directly against an Abaco GST-inclusive price.

6. The competitor product must be in stock

The competing equipment must be genuinely in stock and available for purchase when we verify the Price Beat request.

The Price Beat Guarantee does not apply to competitor products that are:

  • Out of stock
  • On backorder
  • Pre-order only
  • Unavailable for normal purchase
  • Discontinued with no available stock

Where a competitor has limited stock, the quantity eligible for the Price Beat may be limited to the quantity actually available from that competitor.

For example, if a competitor has only one unit available at the qualifying price, this does not automatically entitle a customer to purchase multiple units from Abaco at the Price Beat price.

7. Temporary promotions and sale prices

The Price Beat Guarantee applies to qualifying competitor standard or ongoing pricing.

Temporary promotional prices do not automatically qualify.

This includes, but is not limited to:

  • Black Friday promotions
  • Boxing Day sales
  • EOFY sales
  • Flash sales
  • Limited-time discounts
  • Coupon or promotional-code offers
  • Clearance sales
  • Closing-down sales
  • Liquidation sales
  • Other temporary promotional pricing
Found a competitor running a promotion?

You’re still welcome to send the offer to us.

Although temporary promotional pricing is not covered by our formal Price Beat Guarantee, our team will review the offer and do our best to provide a competitive solution where reasonably possible.

Any pricing or discount we offer in these circumstances is considered separately and is not an entitlement under the Price Beat Guarantee.

8. Other offers that do not qualify

The Price Beat Guarantee does not apply to:

  • Used equipment
  • Refurbished equipment
  • Damaged equipment
  • Demonstration equipment
  • Ex-display equipment
  • Auction prices
  • Private sellers
  • Private classified listings
  • Overseas-only suppliers not ordinarily supplying the Australian market
  • Unverified marketplace sellers
  • Obvious pricing or publication errors
  • Employee pricing
  • Government or tender-specific pricing
  • Special project pricing
  • Insolvency, liquidation or closing-down sales
  • Cashback offers
  • Loyalty points
  • Gift-card incentives
  • Free gifts or bonus products
  • Finance-related incentives
  • Package or bundle offers where the individual product price cannot reasonably be determined
  • Bulk, container or volume pricing where the competitor offer is based on a materially different quantity or commercial arrangement
9. Custom and made-to-order equipment

Custom or made-to-order equipment may still be considered where a meaningful comparison can reasonably be made.

However, differences in areas such as:

  • Engineering
  • Dimensions
  • Capacity
  • Materials
  • Construction
  • Features
  • Configuration
  • Certification
  • Manufacturing requirements

may mean that the products are not sufficiently comparable.

These requests will be assessed individually by our team.

10. Resellers and distributors

We value our reseller and distributor partners and understand that different accounts may operate under different negotiated pricing arrangements.

For this reason, the standard Price Beat Guarantee does not automatically apply on top of existing reseller, distributor or specially negotiated pricing.

However, our resellers and distributors are welcome to send us a genuine formal quotation from another supplier for comparable equipment.

We will review:

  • The competing equipment
  • Relevant specifications
  • Competitor pricing
  • Quantity
  • The reseller’s existing pricing arrangement

on a case-by-case basis and determine what additional commercial support we can reasonably provide.

11. Combining the Price Beat with other Abaco offers

Unless Abaco specifically agrees otherwise, a Price Beat price cannot be combined with:

  • Another Abaco promotional discount
  • Discount codes
  • Sale pricing
  • Special project pricing
  • Individually negotiated pricing
  • Bundle offers
  • Other promotional offers applying to the same product

If more than one pricing arrangement may apply, our team will confirm the applicable price before your purchase is completed.

12. How to request a Price Beat
Step 1 — Find a lower price

Find comparable, in-stock equipment from an eligible supplier at a lower qualifying price.

Step 2 — Send us the offer

Provide us with the competitor’s:

  • Website link;
  • Advertisement; or
  • Genuine formal quotation.

Please also provide any relevant product specifications or supporting information that will help us compare the equipment.

Step 3 — We review it

Our team will review the competitor’s:

  • Product specifications
  • Price
  • Stock availability
  • Quantity
  • Product condition
  • Configuration
  • Included equipment or accessories
  • Warranty
  • Any applicable offer conditions
Step 4 — We confirm your Price Beat

If the offer qualifies, Abaco will offer the applicable product at 5% below the competitor’s qualifying equipment price.

Step 5 — Complete your purchase

Your Price Beat must be requested and approved before you purchase from Abaco.

Price Beat requests cannot be applied retrospectively after an order has been completed.

13. Verification

To fairly assess a Price Beat request, Abaco may reasonably verify information relating to the competitor offer.

This may include:

  • Competitor identity
  • Product price
  • Product specifications
  • Stock availability
  • Available quantity
  • Model or configuration
  • Capacity and Working Load Limit
  • Dimensions
  • Included accessories
  • Warranty
  • Product condition
  • Offer conditions
  • Whether the price is temporary promotional pricing

We may request further information from the customer or competitor where reasonably necessary to complete the assessment.

The competing offer must still be available when the Price Beat request is verified.

14. Pricing errors

The Price Beat Guarantee does not apply to obvious competitor pricing, typographical, technical or publication errors.

If an error is identified while Abaco is assessing a Price Beat request, we will explain the issue to the customer before the purchase is completed.

15. Australian Consumer Law

The Abaco Price Beat Guarantee is an additional promotional benefit offered by Abaco Machines Australia.

Nothing in this Price Beat Guarantee excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable Australian law.

Have a Price Beat request?

Found comparable equipment for less? Send us the competitor’s price or formal quotation before you purchase and our team will review it.

We’ll beat an eligible competitor price by 5%.

REQUEST A PRICE BEAT

Email: sales@abaco.com.au
Phone: 02 9072 0417